All returns must be accompanied by a return authorization number (RA). Call customer service to request a Return Authorization.
All returns must be new, in the original carton or packaging (except as noted below), unused and in saleable condition. It must contain all the original packaging and accessories. Do not write return authorization information on the carton, boxes or packaging to be returned. Please use shipping labels provided by customer service.
Non returnable merchandise include electronic items that are covered by the manufacturers warranty, ready to assemble furniture is not returnable if the manufacturer’s carton has been opened and custom made stamps.
Wrong fills and shortages should be reported within 7 days following the receipt of order and credit must be issued against the original invoice.
Items not ordered and received in error can be returned by contacting Customer Service for a return authorization and a shipping label. No credit is due and or will be issued on such items shipped in error.
Returns for defective items must be reported and returned within 21 days. And returned within 7 days of the RA issue date.
Damaged items should be reported in 5 days following the receipt of your order. If you receive any item that is damaged Please contact our customer service. Kindly provide all details and we will send you a replacement.
Once we have received authorized returned product we will credit your account for the shipping costs that you have incurred returning this product.
Authorized returns for reasons other than those listed above are subject to a re-stocking charge. Re-stocking charge will be assessed as follows: 1-28 days 0% re-stocking charge, 29-110 days 15% re-stocking charge. 110+ days returns are not allowable.
Customer Service can be reached at (855) 842-7867.